Delivery Policy

We dispatch Monday to Friday and always on the same or next working day.

ORDER before MIDDAY for your goods to be sent out that same day ....

 

UK orders

FREE DELIVERY within the UK available for orders above just £15

We are a lovely bunch of people here at Secret Halo, so much so that we want to give you the choice of what delivery speed you require. We have various options available and use Royal Mail for all.

  • Economy Delivery (estimates 2-3 working days from dispatch)  £2.99 
  • Spend over £15 Economy Delivery option is FREE

  • Standard Delivery (estimates 1-2 working days from dispatch)  £3.99 
  • Spend over £15 Standard Delivery option is £0.99
  • Spend over £30 Standard Delivery option is FREE

  • Special Delivery (guaranteed by 1pm next working day (Mon-Fri) when ordered before MIDDAY)  £5.99
  • Spend over £150 for FREE Special Delivery
  • Then just sit back, relax and wait for your jewellery goodies to come to you!
    The good news is, the majority of our parcels are small so easily fit through your letterbox and nobody needs to stay home to answer the door to Mr. Postie! 
    Note - when using the 'Special Delivery' service a signature is required upon delivery.

    All orders, this includes those where express shipping or international service has been chosen, are packed and dispatched for you on the very same or next (depending on time of day order placed) business day. Please note Saturdays, Sundays and any Bank Holidays are not considered a business day and therefore orders aren't sent out on these days.

      

    Deliveries within the EU

    Once your item has been dispatched it may arrive with you after only a few days, but can take up to 5 business days. Please note delivery times are only estimates and occasionally take longer especially during busy holiday periods.

     

    International Deliveries (outside the EU)

    Once your item has been dispatched the estimated delivery time is between 5-7 business days. Please note delivery times are only estimates and occasionally take longer especially during busy holiday periods.

    For our international customers, although rare, please be aware there is the possibility of a delay (no longer than 1 month) to your order at customs and charges may occur; this is out of our control. Your local government may apply duties and/or customs taxes to your order when delivery is made, or billed to you afterwards depending on where you live. Please ask your local postmaster for more info. We are not liable for these charges, and unfortunately, they cannot be reimbursed or refunded by Secret Halo nor can we accept returns or issue a refund if you decide not to pay these custom fees. If you refuse to accept your package you will be liable for 50% of your order plus all associated shipping charges.

     

    IMPORTANT

    Although we do our utmost to dispatch and deliver within our specified timeframes, please bear in mind delivery times are only estimates and can occasionally take longer especially during busy holiday periods.

     

    ENGRAVING

    Please note, if you have purchased a product for engraving, this could take an additional couple of days to the above stated delivery times depending on when you place your order. This is due to us only being able to do so on Mondays, Wednesdays & Fridays. Thank you for your understanding & patience.