Delivery Policy

/03/2020 11:00 Updated 25/03/2020 11:00
 CORONAVIRUS Update

UK NEXT DAY DELIVERY

We will no longer be able to guarantee deliveries by 1pm the next working day for orders placed from Thursday 19 March 2020 onwards.  As a result, our NEXT DAY DELIVERY option has been temporarily removed from our checkout.  We appreciate your understanding in these uncertain and unusual times.

Our STANDARD UK DELIVERY service is currently being offered as normal and we are dispatching on time, but delays with Royal Mail are to be expected.

Orders OUTSIDE THE UK - we are temporarily unable to offer this service. Please do check back regularly to see if our normal service is back up and running as your loyalty and support is especially important for our small family business.

 

We dispatch Monday to Friday and always on the same or next working day.

All orders, this includes those where express shipping or international service has been chosen, are packed and dispatched for you on the very same or next (depending on time of day order placed) business day. Please note Saturdays, Sundays and any Bank Holidays are not considered a business day and therefore orders aren't sent out on these days.

ORDER before 11AM to take advantage of our Next Day Delivery Option....

Then just sit back, relax and wait for your goodies to come to you! 
The good news is, the majority of our parcels are small so easily fit through your letterbox and nobody needs to stay home to answer the door to Mr. Postie!  

 

UK orders

STANDARD DELIVERY

  • £3.95 (approx 1-2 business days from dispatch)

  • £3.95 (approx 3-5 business days from dispatch for some items where this is your only option at checkout)
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    If you order a mixture of items, the jewellery, watches or cards will arrive first and you'll receive a separate parcel with your other items.

    NEXT DAY DELIVERY

  • £6.50 Express Shipping (arrives next working day (Mon-Fri) when ordered before 11AM) 
  • Spend over £150 for FREE Express Shipping
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    We offer an Express service on the majority of our items. However, there are some items that aren't available for NEXT DAY DELIVERY such as a few of our personalised made to order pieces. Therefore this option will not be available at checkout where applicable.

    Note - when using the 'Express Delivery' service a signature is required upon delivery.

      

    Deliveries within the EU

    Once your item has been dispatched it may arrive with you after only a few days, but can take up to 5 business days. Please note delivery times are only estimates and occasionally take longer especially during busy holiday periods.

    STANDARD DELIVERY

  • £3.99  (approx 3-5 business days from dispatch)
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    TRACKED DELIVERY 

  • £6.99 (approx 3-5 business days from dispatch)

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    International Deliveries (outside the EU)

    Once your item has been dispatched the estimated delivery time is between 5-7 business days. Please note delivery times are only estimates and occasionally take longer especially during busy holiday periods.

    STANDARD DELIVERY 

  • £4.99  (approx 5-7 business days from dispatch)
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    TRACKED DELIVERY 

  • £7.99 (approx 5-7 business days from dispatch)
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    SIGNED DELIVERY (applicable to certain countries only)

  • £9.99 (approx 5-7 business days from dispatch)
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    CUSTOMS INFO

    For our international customers, although rare, please be aware there is the possibility of a delay (no longer than 1 month) to your order at customs and charges may occur; this is out of our control. Your local government may apply duties and/or customs taxes to your order when delivery is made, or billed to you afterwards depending on where you live. Please ask your local postmaster for more info. We are not liable for these charges, and unfortunately, they cannot be reimbursed or refunded by Secret Halo nor can we accept returns or issue a refund if you decide not to pay these custom fees. If you refuse to accept your package you will be liable for 50% of your order plus all associated shipping charges.

     

    IMPORTANT

    Although we do our utmost to dispatch and deliver within our specified timeframes, please bear in mind delivery times are only estimates and can occasionally take longer especially during busy holiday periods.

     

    ENGRAVING

    Please note, if you have purchased a product for engraving, this could take an additional couple of days to the above stated delivery times depending on when you place your order. This is due to us only being able to do so on Mondays, Wednesdays & Fridays. Thank you for your understanding & patience.